RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dressvivi@outlook.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dressvivi@outlook.com


Kind Reminder:

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Exchanges
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. (The shipping costs are borne by the consumer)


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Dressvivi.

Refund processing time
The time required for the customer to receive the refund is 15 days (Natural Day).